💰 Refund Policy

1. Overview

At GiftLala, we strive to provide accurate, reliable, and high-quality gift card information and verification services. This Refund Policy outlines the circumstances under which you may be eligible for a refund, the refund process, and our service guarantees.

We believe in transparency and fairness in all our business practices. If you are not completely satisfied with our services, we want to make it right. This policy is designed to provide clear guidelines on how we handle refund requests.

2. Service Guarantee

We stand behind the quality of our gift card information and verification services with the following guarantees:

• Accuracy Guarantee: We strive to provide accurate and reliable gift card verification results using the most up-to-date systems and methods available.
• Timely Service Guarantee: We commit to processing standard verification requests within the timeframes specified for each service level.
• Customer Satisfaction Guarantee: We are committed to your satisfaction and will work with you to resolve any issues with our services.

3. Refund Eligibility

3.1 Eligible for Refund

You may be eligible for a refund in the following circumstances:

• Service not provided: If we fail to provide the service you paid for within the specified timeframe.
• Technical failure: If our verification service experiences a technical failure that prevents completion of your request.
• Duplicate charges: If you were charged more than once for the same service.
• Demonstrable inaccuracy: If you can demonstrate that our verification result was inaccurate at the time it was provided due to an error on our part.

3.2 Not Eligible for Refund

Refunds may not be available in the following circumstances:

• Service completed: If we have already completed the verification service as requested.
• Information changes: If the gift card balance or status changed after our verification was completed.
• Fraudulent requests: If the refund request appears to be fraudulent or made in bad faith.
• Policy violations: If you violated our Terms of Service or other policies.
• Third-party issues: If the verification issue was due to problems with the gift card issuer's systems or policies beyond our control.
• After refund window: If the request is made after the applicable refund window has expired (see Section 4).

4. Refund Request Timeframe

To be eligible for a refund, you must submit your request within 14 days of the service purchase date. We strongly encourage you to submit refund requests as soon as you experience an issue with our services, as this allows us to address the problem promptly.

5. Refund Process

5.1 How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer support team at [email protected] with the subject line "Refund Request".
2. Provide your order number or transaction ID.
3. Explain the reason for your refund request in detail.
4. Include any relevant evidence or documentation supporting your request (if applicable).

5.2 Review Process

Once we receive your refund request, we will:

• Acknowledge receipt of your request within 1 business day.
• Review your request and any provided documentation.
• Investigate the issue, which may include reviewing our service logs and communication history.
• Make a decision on your refund request within 5 business days.

5.3 Refund Issuance

If your refund request is approved:

• The refund will be issued to the original payment method used for the purchase.
• Processing times for refunds may vary depending on your payment method and financial institution, typically 3-10 business days.
• You will receive a confirmation email when the refund has been processed on our end.

6. Partial Refunds

In some cases, we may issue partial refunds if:

• Only part of the service was not delivered as described.
• We provided alternative solutions that partially addressed your needs.
• Other circumstances where a full refund is not warranted but some compensation is appropriate.

7. Service Credits

In certain situations, we may offer service credits instead of monetary refunds. These credits can be applied to future purchases of our services and may be offered:

• As an alternative to a monetary refund, often with added value.
• As compensation for minor service issues.
• For loyal customers who plan to use our services again.

Service credits typically have no expiration date and can be used for any of our paid services.

8. Dispute Resolution

If you disagree with our decision regarding your refund request, you may appeal the decision by:

• Responding to the decision email with additional information or clarification.
• Requesting a review by a senior member of our customer support team.
• Providing any new evidence or documentation that may support your case.

We will review appeals within 5 business days and provide a final decision.

9. Changes to This Policy

We may update this Refund Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised "Last Updated" date. Your continued use of our services after any changes indicates your acceptance of the updated policy.

10. Contact Information

If you have any questions about this Refund Policy or would like to request a refund, please contact us: